Job Details

Technical Procedure Writer

Location: Hybrid Opportunity - candidates local to the Greater Houston, TX area only

Schedule: Full Time

About Universal

Universal is a global community that supports professional business aviation. As a member of that community, your daily work touches upon world events, history-making initiatives, and the lives of people around the world. Our employees succeed through teamwork, commitment, integrity, and innovation. Working together, they both solve and prevent problems. They reduce risks that could impact on our internal and external customers.

Together, we are Universal.

We care about our global community that touches more the 30 countries and thousands of people worldwide.

We care about regulations, and details, and the outcomes of our actions.

We know that through our care we help our clients achieve successful missions.

We are Universal.

We move organizations that then move the world.

Job Summary

Technical procedures Writer prepares instruction manuals, standard operating procedures, policies, and other documentation to communicate complex and technical information more easily. Writer maintains electronic library to gather and disseminate information to applicable audiences globally. Leads and executes the internal documentation review and approval process.

Essential Duties And Responsibilities

Create a variety of clear, concise documents including how-to guides and instruction manuals and standard operating procedures and policies according to specific audiences, systems, products, and existing and new services.
Seek input from project leads, leadership, and subject matter experts during development phase of materials; follow document development life cycle prior to releasing documents for final approval.
Gather user feedback to update and improve content; revise content as new issues arise.
Collaborate with subject matter experts to monitor international aviation policy changes, rules, laws, and regulations affecting private aviation and provide updates to policies and procedures as required.
Create and manage information architecture; maintain records and files of work and revisions; organize materials according to set standards regarding order, clarity, conciseness, style, and terminology.
Edit, standardize, or make changes to material prepared by other documentation developers.
Use graphics such as photographs, drawings, sketches, diagrams, and charts to illustrate material.
Observe production, developmental, and experimental activities to determine operating procedure development requirements.
Explain technical ideas in simple language; ensure technical verbiage is easy to understand by diverse, international audiences.
Work with internal teams to obtain an in-depth understanding of products and services to drive initial documentation development and revision requirements.
Complete other duties as assigned.

Qualifications And Requirements

Some college required; prefer degree in communications or aviation.
Experience drafting formal communications or training materials preferred.
Exceptional communication skills required; must be able to apply attention to detail to ensure accuracy of written and oral communications.
Information mapping certification desired.
Extensive knowledge in MS Office, including MS Excel, MS Word, MS Access & MS Outlook.
Highly proficient MS Word skills required: templates, styles, headers, working with cross referencing figures, tables and sections.
Knowledge of Document Control fundamentals & Quality Systems.
Experience in maintaining websites a plus.
Experience with Sharepoint software a plus.
Team player capable of working independently and cooperatively.

Benefits

New full-time employees are eligible for benefits at the first of the month following 30 days of employment.

Benefits Include

Voluntary

Medical – choice of up to 4 plans depending upon your location, full mental health benefits
Dental – includes adult orthodonture options
Vision
Supplemental Life Insurance
401K Plan with company matching contributions

Company Provided

Life and disability coverage
Employee Assistant Plan
Paid Time Off (Vacation, Sick Time and Floating Holiday)
Company Holiday (7 annually)

For additional details, please review our benefits site: https://uwabenefits.com/

Other Information

Hybrid work schedule with open call center floor plan while in office.

Disclaimer

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

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Universal Weather and Aviation, Inc. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.

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Technical Procedure Writer